1. Agreement and eligibility
These draft terms are proposed for business use of Winni, provided by Winni AI LLC. They are not effective until finalized and presented for acceptance during onboarding. The person accepting must be an adult with authority to bind the participating business. A signed order form or separate written agreement may set out the specific services and commercial terms; it should identify any provisions that take priority.
2. Service and early access
Winni helps merchants handle customer conversations and prepare business workflows using AI and authorized integrations. Access, enabled features, supported channels, and availability may vary. Early-access features may change or be interrupted. Do not rely on Winni for emergency services, professional medical or legal advice, or decisions that determine a person’s eligibility for employment, credit, housing, or similarly consequential services. Winni is not a seller of the merchant’s products and does not become a party to the merchant’s customer transactions.
3. Your account and authority
Provide accurate business details, protect account credentials, and grant only the permissions necessary for your use. You must have authority to connect each WhatsApp account, store, and other service. Tell us promptly about suspected unauthorized access. You are responsible for your authorized users and for reviewing your business instructions, product information, prices, policies, and permitted actions.
4. AI and human supervision
AI outputs may be incomplete or incorrect. Review important outputs and consequential actions before relying on them. Maintain an accessible human support route and supervise escalations. Do not configure automation to make unauthorized commitments or conceal material facts from customers. Approval controls apply only where implemented; these terms do not promise that every action requires a human click. Winni does not guarantee sales, error-free replies, uninterrupted service, or approval by Meta.
5. Customer permissions and acceptable use
You must provide appropriate privacy notices and obtain required permissions for collecting data, connecting accounts, processing customer content through service providers, and sending messages. Respect opt-outs and applicable messaging, template, and timing rules. Do not use Winni for spam, deception, unlawful discrimination, impersonation, infringement, malware, exploitation, prohibited goods or services, or evasion of platform safeguards. Do not provide another person’s data without a lawful basis. Meta and WhatsApp policies and the terms of connected services apply independently.
6. Your content and our software
You retain your rights in information and materials you provide. You authorize Winni to process those materials only as needed to provide the agreed services, follow documented instructions, protect the service, and comply with law, as described in the finalized privacy and data-processing terms. This permission is not an unrestricted license to train models. Winni and its licensors retain rights in the software, design, and service materials. Do not copy, resell, bypass access controls, or reverse engineer the service except where applicable law permits it.
7. Privacy and processing terms
The finalized Privacy Policy will explain personal-information handling. A merchant data-processing agreement should govern customer information processed on the merchant’s behalf, including instructions, confidentiality, safeguards, subprocessors, international processing, rights assistance, incidents, and deletion. These general terms do not replace that agreement or the merchant’s obligations to its customers.
8. Fees and cancellation
This splash page does not create a paid subscription. Pricing, billing frequency, taxes, usage charges, renewal, cancellation, and refund conditions must be disclosed and accepted separately before any paid service begins. Third-party platform or messaging charges may apply under the relevant provider’s terms. No pricing, refund policy, or automatic renewal is established by this draft.
9. Suspension and ending service
Winni may restrict access when reasonably necessary to address unlawful use, security threats, material breaches, or platform requirements, with notice and an opportunity to resolve issues when appropriate. A merchant may request to end its service through the agreed support channel. On termination, integrations should be disconnected and data returned or deleted according to the applicable agreement and retention requirements. Ending access does not itself erase independent merchant, platform, backup, or legally retained records.
10. Responsibility and disputes
Each party remains responsible for its own conduct and legal obligations. To the extent permitted by applicable law, early-access service is provided as available without guarantees of fitness for a particular purpose, accuracy, or uninterrupted availability. Nothing excludes liability or rights that cannot lawfully be excluded. Any limitation of liability, indemnity, governing law, venue, or arbitration provision remains subject to review and is not imposed by this draft. The final agreement must resolve these issues before commercial onboarding.
11. Changes and contact
Material changes should be notified with an updated effective date and renewed acceptance when required. Winni AI LLC is the service provider. Contact: [email protected]. The effective date, commercial terms, liability allocation, governing law, and merchant data-processing agreement must be finalized before use. These terms do not claim a Meta partnership or certification.